My order wasn't shipped 7 days after your payment
Please verify that your payment is confirmed and none of the items are back ordered or sold out. If the issue is still there then please contact us via Live Chat or email .
Why was my order partially shipped?
There are three reasons why your order was partially shipped
We have different warehouses, we will not combine them together and will ship from the correct warehouse separately.
The items are overweight and need to ship in different packages.
The item is out of production or stock for a long while, we may ship the rest to you 3 first. Usually in this case, we will send email to you.
Please check your email and let us know you would change to other item or get the refund.
WHY IS MY ORDER STILL IN THE PROCESSING STAGE SEVERAL DAYS AFTER ORDER COMPLETION?
If your order is still in the processing stage 48 hours after payment, it means that some items in your order are out of stock. We usually need 2-5 days to restock these items. If you still have concerns about your order, please contact us to check for you directly via Live Chat or email.
HOW DO I CANCEL MY ORDER?
If the order payment status is “Pending”, you can contact us to help you to change it to “Canceled”
If the order has already been paid but is not shipped out yet, you can contact us to cancel the order and get a full refund.
If the order has already been sent out, we cannot help you to cancel the order. You may choose to send back the unopened products after you've received
them and we will refund the money upon our receipt of the returned item(s).
* Please note does not pay the return shipping cost on returned items, and we aren’t also responsible for goods lost during shipment when no tracking service has been supplied.” After receiving the returned goods, we will process your refund within 1-3 business days.
MY ORDER IS NOT IN MY ACCOUNT.
There are two reasons why an order might not appear in your Order List.
The payment system encountered an error when you placed the order;
You placed your order as guest.
If you encounter any of the above situations, don’t worry. First, make sure that you have completed your payment by checking your PayPal account for the payment information. Then contact us by providing the transaction ID, invoice ID or your PayPal email address and our customer service center will resolve the issue.
Items Are Missing From My Order, What Can I Do?
Order Split Shipped: Check your order whether it has not been split shipped. Contact our Customer Service.
Ordered from different warehouses: If you ordered from 2 different warehouse the order will have multiple shipments.
skqo made a mistake: On rare occasions an item maybe missed during packaging.
Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.
If you have checked, there is still something missing. Take photos of what has arrived and email what is missing to our Customer Service at , including your order number and a copy of the parcel declaration.
What is RMA?
RMA is short for Return Merchandise Authorization. Customers who want to return item(s) are required to apply for a RMA. Once the RMA is authorized, customers could return the item(s) by printing the return address on the label.
How do I return an item?
Please contact our customer service via email to to help if we can solve the problem together first. In most cases, items can be returned within 30 days.
Please contact us before returning the item, or we will refuse to deal with it.
My Products Have Stopped Working Correctly
If you encounter quality issues within the warranty period you will be covered. Learn all about the warranty procedure. Every product has a specific warranty period. If it is not stated in the product listing, contact us via email to .
If it is outside of warranty we may still be able to offer repairs or replacement parts.
I received an incorrect item.
Please contact us by telling the order number and the details you received.
Our Customer Service team will respond to you within 24 hours.
Once Customer Service confirms an item is incorrect, we will either refund you or dispatch an alternative item (if applicable and available). skqo will decide whether you need to return the wrong product or not and compensate the return shipping fee once when we receive it.
An item was damaged during shipping.
If your item was damaged during shipping, you are eligible for a refund after reject it. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier.
Item is not as described.
If the items received are not the one you ordered or not as described, you can choose to keep the item at a discounted price or request a replacement after reject it by contacting us at .